Refund & Cancellation Policy

1. What we sell

Seqtrix sells fixed-term passes to the Advanced and Pro tiers of the Seqtrix desktop application for Windows: a 30-day pass or a yearly pass, paid once. Advanced is $4.99 per 30 days or $49 per year; Pro is $9.99 per 30 days or $99 per year. Prices are in US dollars, with Indian rupees as an option at checkout. Payments are processed by our payment partner. A free Starter tier is always available.

A pass does not renew: nothing is charged again unless you buy again. If we later offer auto-renew or a Pro Lifetime licence, the Terms of Service (sections 4.4 and 5.3) say how they work, and this policy applies to them as written below.

2. Try before you buy

Every new install starts with a free 15-day Advanced trial: no payment, no card, no obligation. The trial is the time to find out whether Seqtrix works on your PC and does what you need. Please use it before you pay.

3. Refund within 7 days if the pass is not activated

You can get a full refund of a pass within 7 days of purchase, as long as the pass has not been activated in the app. A pass is activated the first time the Seqtrix app signs in with the account that bought it and picks the pass up; we record that moment (the activation log: account email, payment reference, date and time, app version). An activated pass has been delivered and used, and section 4 applies to it.

To claim: email help@seqtrix.com from your account email with the payment ID from your payment receipt. We confirm within 2 working days and refund through our payment partner to the payment method you used, in the currency you were charged. Your bank usually shows it within 5 to 10 working days. Bank fees and currency-conversion charges are not ours and are not refunded.

4. After activation: no refund, with one exception

Once a pass is activated, it is not refundable, whether it is the first pass you bought or a later one, and whether or not you keep using it. The one exception is a verified defect we cannot fix within 7 days: a bug in Seqtrix that stops a paid feature from working on a supported Windows version, which you report to help@seqtrix.com with the steps to reproduce it and the details we ask for, and which we cannot fix or work around within 7 days of that report. A Seqtrix-side outage of the account or sync service lasting more than 48 continuous hours counts the same way.

In that case we refund the unused part of the pass, or the whole pass if the defect was present from the day you bought it. The refund goes through our payment partner as in section 3.

These are not defects: a change of mind after activation; a feature working as the terms describe, including the Focus Lock limits (DoH browsers, the Store build and uninstall) and the Panic key timing; a forgotten password or lost key; a sequence that did something you did not expect; a conflict with antivirus or other software; a PC or Windows version we do not support; buying the wrong tier when the feature list is on the pricing page.

5. Cancellation

• A pass has nothing to cancel. It ends on its own when its days are used up, and nothing is charged again. The app then returns to the Starter limits after a short grace period; nothing you made is deleted.
• If you have chosen auto-renew where we offer it, cancel any time from seqtrix.com/account/billing or by email to help@seqtrix.com. Cancelling at period end keeps the period you paid for and stops further charges. Cancelling at once stops renewals too, but unused days are not refunded.
• A Pro Lifetime licence, where offered, is one payment with nothing to cancel. Section 3 applies to it if it is not activated; after activation, section 4 and the discontinuation clause in the terms (section 4.4) apply.

6. Chargebacks

If you think a charge is wrong or was not yours, email help@seqtrix.com first. We answer within 2 working days and refund anything that was charged in error. If you open a chargeback with your bank instead, we answer it with the activation log for the pass: the account email, the payment reference, the date and time the app activated the pass, the app version and the paid features used since. A chargeback on an activated pass is a breach of the terms; we may suspend the account until it is resolved and refuse future purchases.

7. Failed renewal payments (auto-renew only)

This section applies only if you have chosen auto-renew where we offer it. If a renewal charge fails, our payment partner retries for 3 days and you keep access during the retries. If every retry fails, renewals stop, the pass runs to its end date plus a short grace period, and the app returns to the Starter limits. Nothing is deleted; buying a pass restores the tier.

8. Contact

Refund and billing questions: help@seqtrix.com. Include your account email and the payment ID from your payment receipt.

9. Changes to this policy

We may update this policy. A change applies to purchases made after it takes effect; a pass already bought keeps the policy that applied on its purchase date. The date at the top shows the latest revision.