Shipping & Delivery Policy

1. Nothing is shipped physically

Seqtrix is a digital product: a desktop application for Microsoft Windows and the paid passes that unlock its features. There is no physical item, no box, no courier and no shipping charge. Nothing is ever posted to you, and no delivery address is needed at checkout.

2. How your purchase is delivered

• The app is a free download from seqtrix.com/download or the Microsoft Store. You can install it before or after you pay.
• A paid pass is delivered as a licence activation on the Seqtrix account you used at checkout. As soon as the payment succeeds, the pass is attached to that account, and the desktop app activates it the next time it signs in or syncs. There is no licence key to type in. That first pick-up by the app is the activation the refund policy refers to.
• Your receipt is emailed by our payment partner to the email address you gave at checkout.

3. Delivery time

Delivery is instant. The pass is attached to your account within moments of a successful payment, and your current plan is always visible at seqtrix.com/account/billing. If the app was already open during the purchase, sign out and back in, or restart it, to refresh the plan.

4. If delivery fails

If you paid but the pass is not showing on your account within 24 hours, the payment and the activation have come apart somewhere. To fix it:

• Check that you are signed in to the same Seqtrix account you used at checkout, both on the website and in the app.
• Check your account page: if the pass is there, restart the app to pick it up.
• Email help@seqtrix.com with your account email and the payment ID or order ID from your payment receipt. We attach the pass by hand within 2 working days or, if the payment cannot be matched to a pass, refund it in full.

A payment that did not complete grants no pass and is not charged; you can simply try again. An amount that shows as pending on your statement after a failed attempt is released by your bank, usually within a few working days.

5. Where we deliver

Because nothing physical is sent, Seqtrix is delivered worldwide, wherever the app can be downloaded and our payment partner accepts your payment. No customs duties or import charges apply to a digital delivery.

6. Refunds and cancellation

Refunds, cancellation and failed renewal payments are covered by the Refund & Cancellation Policy. This page only describes how a purchase reaches you.

7. Contact

Delivery questions: help@seqtrix.com. Include your account email and the payment reference from your receipt.